The IT Department:
What We Do Vs. What Everyone Thinks We Do
Generally, we may be viewed as the ladies and gents who reboot the system or come to your station to reinstall new software. Although we perform these tasks from time to time, we're actually MUCH MUCH more vital to the success and lucrativeness (that's the money making end) of Virtual St. Mary's; we complete many more tasks behind the scenes than the rest of you lot are aware of. Maybe you ought to buy us a round in the bar next time you see us muttering over our laptops... just saying :-)
Here's what the IT department does:
In an overall sense, the IT Department is responsible for communication infrastructure, storage of digital content / coordinates and we assist the operational units by providing them the equipment they need (i.e Data Stacks for Techies, Intercoms for Security, Recording devices for Historians, Horse Dating Profiles for the Stables, etc.)
THE THREE MAJOR IT FUNCTIONS:
The hardware components, the network, the circuitry, and all other equipment necessary to make an IT system function. The IT department oversees the installation and maintenance of computer network systems within a company, creating and maintaining operational applications; developing, securing, and storing VSM electronic data.
2. Technical Support (Turning things off and then on again):
VSM Staff are familiar with having to contact the IT department for computer support. The IT department provides this service for all the users who need access to the company's computer systems. This might entail installing new software or hardware, repairing hardware that has become faulty, training staff in the use of new software, troubleshooting problems with the system or with an individual's computer and removing viruses (the computer sort not the human sort, those issues need be reported to Medical).
Please Note: We are NOT responsible for removing glitter or biscuit crumbs from computer equipment. Not only will we not help, but we will judge you thoroughly and restrict your wifi strength as punishment for not treating our equipment with the same respect you would a new born baby.
3. Company Website:
The IT department is responsible for creating and maintaining the VSM website. We design the layout, create the code, and test the site for usability. This is the stage you will hear the loudest shouting and cursing coming from our normally quiet hall, be not alarmed but enter with caution.
Should a network system go down, the repercussions can be costly -- not just to VSM and our facebook windows, but outside entities that require products or services from the company, (mainly Thirsk.) These outside entities could be affected and lose faith in VSM's ability to provide them with what they need. The IT department has a crisis plan in place that can be implemented should the system go down.
It's apparent that not all the IT department does is apparent - we create and maintain many systems that regularly go unseen or unrecognized by staff. These services, however, are integral to the success of VSM. Though we may not be appreciated when things are running smoothly (HA! Like that ever happens!), our importance is greatly recognized when something goes wrong. In closing please remember to 1. Turn it off and back on again. 2. Clear your browsing history (seriously no one wants to know) and if all else fails 3. Bring tea, treats, or booze as bargining chips for faster service... We are easily bribed.